Privacy Policy
Updated: Nov 1, 2021
Your trust is very essential to us. We are well aware of the importance of personal information to you. We will take appropriate security measures as required by laws and regulations and do our utmost to ensure that your personal information is secure and controllable. In view of this, YUNDING (hereinafter referred to as "we" or "us") has formulated this Privacy Policy (hereinafter referred to as the "Policy" or the "Privacy Policy") and reminds you: Before using YUNDING’s products and services, please be sure to carefully read and thoroughly understand the Policy. Use of any YUNDING service and products will be deemed that you have full understanding and agreement to the Policy. You are not obligated to provide us with your personal information. But if you refuse to provide the personal information necessary for a particular service, we may not be able to provide you with the goods and services you request.
If you have any questions, comments, or suggestions about the content of the Policy, contact us at:
YUNDING Privacy Office: privacy@Lockin.com.
1.Information we collected
When you use our services, we may collect certain information about your use of the website and our services, including your personal information:
1)Additional functions based on location information:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use certain Smart Devices or the Services, such as smart lock.
Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject such use of your location information by managing the permission settings in the Services, upon which we will cease to collect and use your location information.
2)Additional services based on camera:
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc.
3)Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video library):
You can use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the avatar, reporting device usage problems by providing photo proofs, etc.. When you use the photos and other functions, we will not recognize this information; but when you report a device usage problem, we may use the photos/pictures you upload to locate your problem.
4)Additional services related to microphone-based service:
You can use the microphone to send voice information after turning on the microphone permission, such as shooting videos, waking up the voice assistant, etc. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
5)Additional services based on storage permissions:
The purpose is to ensure the stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions, such as information publications, or record the crash log information locally.
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding Services. Once you turn off any permission, we will take it as canceling the authorization, and we will no longer continue to collect Personal Data based on the corresponding permissions, and the related functions may be terminated. However, your decision to turn off the permission will not affect the previous collection and use of information based on your authorization.
2. Information We Collect Automatically
• Device information: When you interact with our website and services through hardware, we will automatically collect your devices' information, such as your devices' unique identifiers, serial numbers, IP addresses, wireless connection information, operating system types and versions, browser types and versions, push notification identifiers, and mobile network information.
• Operation log: When you use YUNDING's website or services, system logs, abnormal logs, or operation logs deemed risky may be uploaded. Such logs include your IP addresses, languages used, operating system versions, and access time.
Please note that it is not possible to identify a specific natural person with separate device information and service log information. If we use this type of non-personal information together with other information to identify a specific natural person, or use this type of non-personal information together with personal information, during such use period, this type of non-personal information will be treated as personal information, and we will de-identify this type of information unless we have obtained your authorization or otherwise stipulated for by laws and regulations.
·Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services, such as Lockin Home App.
3.Smart Devices Related Information
• Basic information of smart devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
Purposes and Legal Basis for Processing Personal Information
When you use YUNDING's products or services, make sure you have understood our Terms of Service. When you agree to our terms of use and require us to fulfill our contract with you, the purposes or legal basis for processing your personal information are as follows:
• Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. At the same time, we will also send you notifications related to the services you have purchased, such as alert services. You can check the [App Notification] in the App to manage these communications. When you decide not to enable the Notifications function, we will no longer process your information for such purpose. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• Personalization: We may process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of the Services. If you do not allow us to process your Personal Data for personalization, you may opt out when you enter the App, or by changing your preferences in [Privacy Settings] in the App. The legal basis for this processing is your consent.
• Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate:
(a) to comply with applicable laws and regulations;
(b) to comply with legal process;
(c) to respond to requests from public and government authorities
(d) to enforce our terms and conditions;
(e) to protect our operations, business and systems;
(f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and
(g) to allow us to pursue available remedies or limit the damages that we may sustain.
If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.
With whom we share your information
We do not sell any personal information to third parties.
At YUNDING, we only share Personal Data in ways that we tell you about. We do not sell your Personal Data to third parties. Without your consent, we will not disclose your Personal Data to third-party companies, organizations, or individuals except in the following cases:
• To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
• To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
Disclosing your personal information to our affiliated companies and other third parties when there is a reorganization, merger, sale, joint venture, transfer, or other ways of disposing of all or part of our business, assets, or stocks (including but not limited to the above circumstances related to any bankruptcy or similar proceedings). In such cases, you will receive a clear notification via email(privacy@lcokin.com) and/or our website(https://www.lockin.com) regarding the change of ownership, the incompatibility of new ways to use personal information, and the choices about personal information.
Transmission of Collected Information
YUNDING carries out its business around the globe, so the personal information we collect in accordance with the Policy may be transferred, stored, and processed in different countries or regions. We will strictly abide by the laws, regulations, and requirements related to the protection of personal information, though applicable laws and regulations of the country or region where we operate may be different from those of the country/region where you live. Therefore, in order to promote our operations, under the framework of personal information protection we may transfer your personal information to other countries or regions where we conduct business. Our privacy and security practices are designed to provide global protection for your personal information, no matter where your information is stored.
Special Locations
When the personal information of users in the European Economic Area (EEA), Switzerland, or the United Kingdom is transferred to a recipient outside the EEA, Switzerland, or the United Kingdom and the recipient is not considered to have sufficient information protection capabilities, we will ensure compliance with the EU Standard Contractual Clauses in the information transmission.
Click the link below to view the agreement reached on the EU Standard Contractual Clauses approved by Article 46 of the EU General Data Protection Regulation (GDPR).
The personal information collected and generated within the mainland of the People's Republic of China during our operations will be stored in data centers in the Chinese mainland unless cross-border transmission is permitted in accordance with applicable laws.
If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.
Your Rights Relating to Your Personal Data
We respect your rights and control over your Personal Data. You may exercise any of the following rights:
• Via the “Me>settings > Account and Security” or via “Me > FAQ & Feedback” in the Services ( for Product version 3.2 and later).
• By emailing us at privacy@lockin.com.
You do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.
You may:
• Request access to the Personal Data that we process about you;
• Request that we correct inaccurate or incomplete Personal Data about you;
• Request deletion of Personal Data about you;
• Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you;
• Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
• Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.
Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:
1) For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions;
2) You may opt-out the on-marketing communication through “Me > Settings at the upper right corner> Notification Settings” to manage your selection;
3)You may opt-out the data analysis features through “Me> Settings at the upper right corner>Privacy Settings”;
4)You may opt-out the Personalization feature through “Me > Settings at the upper right corner> Privacy Settings> Personalization”;
5)Unbind the smart Device through the App, and the information related to the smart device will not be collected.
When you withdraw your consent or authorization, we may not be able to continue to provide you with certain products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.
About Deletion of the Account: You ca find the Delete function through ”Me> Settings at the upper right corner> Account and Security>Delete Account”(“Deactivate Account ” for the App version under 3.16.5).
Security
We take commercially reasonable physical, managerial, and technical protection methods to ensure the integrity and security of your personal information. YUNDING provides multiple protection strategies to effectively ensure the security of user and device information.
In terms of device access, we apply YUNDING's proprietary algorithms to ensure data isolation, access authentication, and authorization applications.
In terms of data communication, we adopt security algorithms and encryption protocols for transmission as well as commercial-level information encryption transmission based on dynamic keys.
For data processing, we adopt strict data filtering and verification, as well as complete data review processes.
In terms of data storage, all confidential information of users will be securely encrypted for storage.
If you think that your interaction with us is no longer secure for any reason (e.g., if you believe that the security of your YUNDING account has been compromised), please send an email to privacy@lockin.com to inform us immediately.
Data Retention
We will process your personal information within the shortest period of time required to achieve the purpose stated in the Policy unless we are required to retain it for a longer period of time according to specific legal requirements We will determine an appropriate retention period based on the quantity, nature, and sensitivity of your personal information, and we will destroy your personal information when the retention period ends.
We will take appropriate methods to prevent further use of your personal information if we are unable to destroy the data for technical reasons.
Privacy Protection for Minors
YUNDING's services are mainly for adults. Minors under the age of 14 (hereinafter referred to as "children") are not allowed to create their own user accounts without the consent of their parents or guardians. Our Policy does not require children's personal information or the sending any promotional materials to children.
YUNDING will not seek or attempt to seek any personal information from children. We hold that it is the responsibility of parents to supervise children's use of our products and services. For children's personal information collected with the consent of their parents, we will use or disclose such information only when it is permitted by law, when we have obtained their parents' or guardians' explicit consent, or when it is necessary to protect the child. If any parents or guardians have reason to believe that their children have submitted personal information to YUNDING without their prior consent, they can contact us to make sure such personal information is deleted.
Changes to the Privacy Policy
We may update the Policy based on the changes in information practices. If there are any major modifications, we will notify you through our platform news or emails (via the email address you provided), or make an announcement on this website before the modifications take effect.
We recommend that you regularly browse the news on the platform or this page to keep up with the latest privacy practices.
Contact Us
If you have any questions about our practices or this Policy, contact us in the following ways:
YUNDING INTERNATIONAL PTE.LTD
Mailing address: 2 VENTURE DRIVE #11-31 VISION EXCHANGE SINGAPORE 608526
Email: privacy@lockin.com.